Overview

Pop‑Up Therapy is a Brisbane‑based paediatric therapy service dedicated to making evidence‑based support accessible, practical, and empowering for families. We want to ensure easy access to knowledge and support for families, therapists, and other professionals, which is why our digital resources are designed to be clear, functional, and grounded in best practice. All resources are created by experienced clinicians and developed to help children build skills, confidence, and independence in everyday life. We believe in clarity, warmth, and neurodiversity‑affirming practice. Every resource we create reflects our commitment to supporting children and the adults who care for them.

Shipping Information

Pop‑Up Therapy provides digital products only. All visual resources, tip sheets, and information handouts are delivered electronically. After purchase, customers receive an email with a download link. No physical shipping is required, and no shipping fees apply. If you experience any issues accessing your files, please contact our support team and we will assist promptly info@popuptherapy.com.au

Returns / Refund Policy

Due to the digital nature of our products, all sales are final. Once a file has been downloaded, we are unable to offer refunds or exchanges. If you believe you have purchased an item in error, or if you experience technical difficulties accessing your files, please contact us. We are committed to ensuring you receive the resources you’ve paid for and will work with you to resolve any issues.

Privacy Policy

Pop‑Up Therapy respects your privacy and is committed to protecting your personal information. We collect only the information necessary to process your order, deliver your digital products, and provide customer support. We do not sell or share your personal information with third parties, except where required to process payments or comply with Australian law. For more details on how your data is handled, please refer to Microsoft’s privacy statement Microsoft Privacy Statement – Microsoft privacy

Terms & Conditions

By purchasing digital products from Pop‑Up Therapy, you agree to the following:

- All resources are for personal or professional use only.
- Files may not be resold, redistributed, or shared publicly.
- Digital downloads are non‑refundable.
- Prices are listed in AUD and may change without notice.
- Pop‑Up Therapy retains all intellectual property rights to its resources.
  
  Use of this website constitutes acceptance of these terms.

FAQs

How do I receive my purchase?
You will receive an email with a download link immediately after checkout.

Can I share the files with others?
No. Your purchase grants you a single‑user licence. Files cannot be shared, resold, or redistributed.

Do you offer refunds?
Because our products are digital, we cannot offer refunds once a file has been downloaded.

What if I can’t open my files?
Contact us and we’ll help you access your resources.

Do you offer custom resources?
From time to time we may offer customisable templates. For specific requests, please reach out to our team.

Need help?

Contact / Support: For support with your purchase or questions about our resources, please contact:

Pop‑Up Therapy
Email: info@popuptherapy.com.au
Location: Brisbane, QLD
We aim to respond within 1–2 business days.